TURN RETURNS IN A COMPETITIVE ADVANTAGE
CONSUMER RETURN SERVICE
Easy return service can increase customer satisfaction and influence the decision to purchase from a particular store.
Keep your customers loyal with an efficient and easy return policy.
Use Cargus to offer convenient return options and have an entire SHIP & GO network in close proximity to your consumers.
Everything for an excellent experience!
x4
The free return option can increase 4 times the number of orders placed in your online store.
-70%
The Cargus return service dedicated to consumers is up to 70% cheaper than address returns.
x2
We offer you modern tools that streamline and optimize returns, both for customers and for your business.
WHAT IS AN EFFICIENT RETURN SERVICE?
81%
of customers say that stores need to improve their return services.
89%
of customers, they will no longer buy from retailers that offer a poor and ineffective return experience.
88%
of customers will likely buy again if the return process was quick and easy.
81%
89%
88%
TRANSFORM YOUR RETURN PROCESS IN A COMPETITIVE ADVANTAGE
You can send a pre-printed return label in the package
Give your customers the convenience of a pre-printed return label. You can pre-print return labels for your customers along with shipping labels.
We send an email with the return label to your customers
You can redirect your customers to the cargo website in the Return the parcel section, by registering the AWB number, the consumer will be able to obtain the return label.
Customers choose the return option in the CARGUS mobile app
Returning products with just a few clicks. All shipments with return AWB selected by the consumer will be visible with this option in the individual customer account.
GIVE YOUR CUSTOMERS LABELLESS RETURNS
Your customers can bring their packages directly to any Cargus SHIP & GO location and ship them back in just 3 seconds.
Quick return at SHIP & GO points.
HOW IT WORKS
3 return options using SHIP & GO:
1. Scan the AWB barcode
2. Scan the QR code from the Cargus Mobile app
3. Manual barcode entry
RETURN PICK-UP CONFIRMATION AT SHIP & GO
The sender of the return receives the confirmation as follows:
1. A text message/E-mail is sent
2. The status changes in the Cargus Mobile app or you receive a push notification
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